Frequently Asked Support Questions
How do I send a Sayfe message to my friend?
Click on the contact that you want to send a message to from the Contacts screen. Tap on the white message bar at the bottom of the screen that says “Type message here” and simply start typing. You can send texts, photos, videos, and audio files. You can also customize these messages to time out, to be recalled, or to be deleted.
What if a screenshot is taken?
Unfortunately, there is no workaround for this right now for both Apple and Android devices. Anyone can take screenshots, and anyone can take a picture of the app from a different phone. However, at Sayfe we’ve included a capture notification feature within the app so you will know when it happens.
What about the NSA, HIPPA, law enforcements, etc… is Sayfe compliant?
We don’t save any copies, transcripts, or contents of any messages/files. We are merely a message transfer service. In addition, the messages that pass through the Sayfe app are unable to be read because the encryption keys are located only at the end points. The message timestamps are the most we can ever provide to the NSA, that is if we’re ever legally required to provide any such timestamps. If we are ever requested to hand over any of your communications by law enforcement, we will require a warrant from them and the contents of your communication will be undecipherable if obtained.
How do you make money?
We have a freemium business model (our app is free) and we currently have no plans to change that.
I can’t find a message that was sent to me.
If you can’t find a message, it’s likely to have been recalled before you could read it.
How do you recall a message?
Within the chat window of your contact, scroll to the top of the page until you see the “Edit” button. Tap “Edit” and circles will appear on the left hand side of the screen. Simply select the messages that you want to recall (you can choose more than one) and tap the “Recall” icon on the top right (image with two separate facing arrows). You’ll know your message has been recalled by the light blue background message bubble and by the text underneath it that displays “Recalled”.
How do you set a message to expire?
You can control and set the time for when you want your message to expire. On the white message bar at the bottom of the chat screen, tap on the clock icon and you can set the timer for your message from 1 to 60 seconds. Once the recipient has opened your message, the timer starts counting down. Once time’s up, the message will be replaced with the text “Message expired. Tap here to request for reread” with a red timer icon at the top right of the message bubble. Expired messages are like locked messages with no key – they are unable to be seen until the sender allows a re-read permission via an encryption key. Both the encryption key and the readable message can expire.
How do you request a reread?
Simply tap on the expired message and the message’s text will be replaced with “Message requested for reread” with a yellow timer icon on the top right. When the sender approves or disapproves your request, you will receive a notification and they will have the ability and option to set a timer on the reread message.
How private are my messages, really?
We promise that all of your messages are 100% encrypted from end-to-end throughout the lifetime of your account. The only people who will have access to them and be able to read them are you and the contacts you message on the devices you verify and authorize with Sayfe. This includes local storage on your device – everything about your Sayfe account is encrypted.
Can Sayfe see and read my messages?
No, we don’t ever see or have access to your messages because we don’t store anything on our servers. Since your messages are already encrypted, we just facilitate the secure exchange of them between you and your contacts.
How strong is Sayfe’s “Delete Account” feature?
Sayfe provides the best secure account deletion privacy protection possible on the mobile platform.
What if I have more questions?
Feel free to send us an email for additional support questions not addressed here at email@example.com.