The Information Sayfe Collects
Sayfe may obtain the following types of information from or concerning you or your mobile phone device, which may include information that can be used to identify you as specified below (“Personally Identifying Information”):
User Provided Information: You provide certain Personally Identifiable Information, such as your mobile phone number, profile information such as profile picture, name (same as push notification name, if applicable), and status, billing information (if applicable) and mobile device information to Sayfe when choosing to participate in various uses of the Sayfe Service, such as registering as a user, updating your status or requesting status for your contacts. In order to provide the Sayfe Service, Sayfe will periodically access your address book or contact list on your mobile phone to locate the mobile phone numbers of other Sayfe users (“in-network” numbers), or otherwise categorize other mobile phone numbers as “out-network” numbers.
When you visit the Sayfe Site, we may send one or more cookies - a small text file containing a string of alphanumeric characters - to your computer that uniquely identifies your browser. Sayfe uses both session cookies and persistent cookies. A persistent cookie remains after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser help file directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, the Sayfe Site may not function properly if the ability to accept cookies is disabled.
Log File Information
When you use the Sayfe Site, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol ("IP") address, browser type, browser language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, one or more cookies that may uniquely identify your browser, your phone number, phone number you are requesting the status of and various status information. When you use the Sayfe Service, our servers log certain general information that our application sends whenever a message is sent or received, or if you update or request any status information, including time and date stamps and the mobile phone numbers the messages were sent from and to.
The Information Sayfe Does Not Collect
Sayfe does not collect names, emails, addresses or other contact information from its users’ mobile address book or contact lists other than mobile phone numbers—the Sayfe mobile application will associate whatever name the Sayfe user has assigned to the mobile telephone number in his/her mobile address book or contact list — and this occurs dynamically on the mobile device itself and not on Sayfe’s servers and is not transmitted to Sayfe. We do not collect location data, but users may voluntarily share their location with other users via the Sayfe Service.
The contents of messages that have been delivered by the Sayfe Service are not copied, kept or archived by Sayfe in the normal course of business. The Sayfe Service is primarily meant to be a SMS and MMS replacement, using data service through a user’s phone (either via cell network or wifi). Users type their messages or attach files, which are sent via data service to our servers, and routed to the intended recipient, if that recipient is online. If the recipient is not online, the undelivered message is held in Sayfe’s server until it can be delivered. If the message is undelivered for thirty (30) days, the undelivered message is deleted from our servers. Once a message has been delivered, it no longer resides on our servers. The contents of any delivered messages are not kept or retained by Sayfe — the only records of the content of any delivered messages reside directly on the sender’s and recipient’s mobile devices (and which may be deleted at the user’s option). Notwithstanding the above, Sayfe may retain date and time stamp information associated with successfully delivered messages and the mobile phone numbers involved in the messages, as well as any other information which Sayfe is legally compelled to collect. Files that are sent through the Sayfe Service will reside on our servers after delivery for a short period of time, but are deleted and stripped of any identifiable information within a short period of time in accordance with our general retention policies.
The visibility of the messages and files in transit that are sent via Sayfe depends on whether the intended recipient has the Sayfe App or not.
- Recipient has Sayfe: All messages and files in transit are always encrypted end-to-end. This means that none of such exchanged data is readable for anyone except the 2 devices exchanging such data.
- Recipient does not have Sayfe: All message and files in transit are readable at the server as they pass through to the recipient. All such messages are simply forwarded for free by Sayfe to the recipient as regular SMS/MMS. As mentioned in the previous paragraph, we do not keep, copy or archive delivered messages.
The Way Sayfe Uses Information
When Sayfe Discloses Information
Other users of the Sayfe Service may see your Status Submissions in a way that is consistent with the use of the Sayfe Service. For example, a status of "Busy, Can't talk, message instead" set by phone number +1 (214) 234-1212 will be available to every user of the Sayfe Service who has that mobile phone number in their mobile phone’s address book or contact list. In other words: If another user has your mobile phone number stored in their mobile phone address book or contact list, they will be able see your status information.
We do not sell or share your Personally Identifiable Information (such as mobile phone number) with other third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. We may share your Personally Identifiable Information with third party service providers to the extent that it is reasonably necessary to perform, improve or maintain the Sayfe Service. We may share non-personally-identifiable information (such as anonymous User usage data, referring / exit pages and URLs, platform types, asset views, number of clicks, etc.) with interested third-parties to assist them in understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on the Sayfe Site. We may collect and release non-personally-identifiable information such as crash reports, clicks and usage data of specific installations of the Sayfe service to third parties so they are able to assist us in improving the Sayfe service. We may collect and release Personally Identifiable Information and/or non-personally-identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with state and federal laws (such as U.S. Copyright Law), international law or respond to a court order, subpoena, or search warrant or equivalent, or where in our reasonable belief, an individual’s physical safety may be at risk or threatened. Sayfe also reserves the right to disclose Personally Identifiable Information and/or non-personally-identifiable information that Sayfe believes, in good faith, is appropriate or necessary to enforce our Terms of Service, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the Sayfe Site or our servers, and to protect the rights, property, or personal safety of Sayfe, our users or others.
Third-party Advertisers, Links to Other Sites
Sayfe is currently ad-free. We have no intention to introduce advertisement into the product, but if we ever do, we will update this section.
Our Commitment To Data Security
Sayfe uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to Sayfe and you do so at your own risk. Data sent from the Sayfe App to the Sayfe servers is always encrypted using standard encryption used in https. In addition, as mentioned earlier, messages and files are encrypted end to end when sent between 2 users both using the Sayfe service. If any one of the users is not using the Sayfe service the messages and files exchanged may not be secure. Using unsecured wifi or other unprotected networks to submit messages through the Sayfe Service is thus not recommended. Once we receive your transmission of information, Sayfe makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If Sayfe learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. Sayfe may post a notice on the Sayfe Site or through the Sayfe Service if a security breach occurs.
Our Commitment To Childrens' Privacy
Protecting the privacy of young children is especially important. Sayfe does not knowingly collect or maintain Personally Identifiable Information or non-personally-identifiable information on the Sayfe Site or Sayfe Service from persons under 13 years of age, and no part of the Sayfe Service is directed to or intended to be used by persons under 13. If you are under 13 years of age, then please do not use the Sayfe Service or access the Sayfe Site at any time or in any manner. If Sayfe learns that Personally Identifiable Information of persons under 13 years of age has been collected on the Sayfe Site or Sayfe Service, then Sayfe may deactivate the account and/or make the status submissions inaccessible.
Special Note to International Users
In the Event of Merger, Sale, or Bankruptcy
In the event that Sayfe is acquired by or merged with a third party entity, we reserve the right to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the (hopefully) unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred, or used.
Changes and updates to this Privacy Notice
This Privacy Notice was last modified April 10th, 2015.